ORDERS & SHIPPING POLICY
Overview
At JWLZ, we understand the value and uniqueness of your purchase. We take the utmost care in ensuring that each high-priced item you order reaches you in perfect condition, wherever you are. Our shipping policy is tailored to meet the specific needs of each customer, based on location and volume of products purchased.
Placing an order
1. By contacting us directly you will receive boutique style service.
2. Given the exclusive and high-value nature of our products, we reach out to each customer directly to verify purchase requirements & shipping details. A member of our team will contact you to discuss relevant product & shipping options tailored to your requirements in the contact method of your choosing.
3. Further Verification: Depending on the value of the items ordered, you may be required to provide additional details or documentation to verify your identity and shipping address.
4. Shipping Quote: A customized shipping quote will be provided to you, outlining the costs and expected delivery timelines based on your location and specific needs.
Shipping Options
We collaborate with a range of premium shipping partners to ensure the secure and timely delivery of your items. The options may include:
• Express Shipping
• Priority Shipping
• Special Freight Services for high value leather goods
Security Measures
High-value items are subject to additional security measures to prevent fraud or theft, including but not limited to:
• In order to confirm an order a 20% deposit is required
• Balance of payment required before shipping
• Photo ID verification for orders over the amount of 10,000 AED
• Tracking and insurance is required for all orders
• Signature upon delivery
International Shipping
For international customers, please note that customs duties and import taxes are not included in our pricing or shipping charges. These costs are the responsibility of the customer. A passport copy of the customer is required for international shipping.
Returns and Exchanges
Given the nature of our products, we have a specific returns policy that will be discussed individually with each customer outlined below.
Contact Us
For questions regarding this Privacy Policy, you may contact us at:
Email: sales@jwlz.me
Phone: +971585274884
Thank you for choosing JWLZ. We are committed to protecting your privacy and providing a secure shopping experience.